Designing
What types of products can I create or customize ?
At MyArtsyGift, we offer three exciting ways for you to create the perfect gift:
1. Shop Pre-Designed Products:
Browse our collection of beautifully crafted, ready-made products. Simply choose a design you love, and you're all set to order!
2. Personalize a Design:
Love a design but want to add a personal touch? Customize it by adding names, messages, or small tweaks to make it uniquely yours.
3. Create Your Own Design: Unleash your creativity!
Start from scratch and design a product entirely your way, from colors and patterns to images and text.
With these options, crafting the perfect gift has never been easier!
1. Shop Pre-Designed Products:
Browse our collection of beautifully crafted, ready-made products. Simply choose a design you love, and you're all set to order!
2. Personalize a Design:
Love a design but want to add a personal touch? Customize it by adding names, messages, or small tweaks to make it uniquely yours.
3. Create Your Own Design: Unleash your creativity!
Start from scratch and design a product entirely your way, from colors and patterns to images and text.
With these options, crafting the perfect gift has never been easier!
How do I choose between the 3 different product options ?
Answer:
1. Ready-Made Products:
These are fully designed products with images and prices already displayed. You can purchase them directly with just a few clicks!
2. Personalized Products:
Head to our "COLLECTION/ PERSONALIZED Collection" or "CUSTOM for small business" section to find products where you can add your own touches, like names, logos, or messages.
3. Fully Custom Products:
Start designing from scratch by clicking "Start Designing" on the home page or any product that shows "YourDesignHere /YourImageHere."
Just hit the "DESIGN NOW" button to get started!
1. Ready-Made Products:
These are fully designed products with images and prices already displayed. You can purchase them directly with just a few clicks!
2. Personalized Products:
Head to our "COLLECTION/ PERSONALIZED Collection" or "CUSTOM for small business" section to find products where you can add your own touches, like names, logos, or messages.
3. Fully Custom Products:
Start designing from scratch by clicking "Start Designing" on the home page or any product that shows "YourDesignHere /YourImageHere."
Just hit the "DESIGN NOW" button to get started!
Are the artists legally licensed, and do they get paid when I buy products here?
Absolutely!
At MyArtsyGift, all the artists featured on our platform are fully licensed.
We love artists so much that we work closely with them to ensure their work is protected and they’re fairly compensated.
Every time you purchase a product featuring an artist’s design, a portion of the sale goes directly to the artist.
So not only are you getting a unique piece of art, but you're also supporting talented creators with every purchase!
At MyArtsyGift, all the artists featured on our platform are fully licensed.
We love artists so much that we work closely with them to ensure their work is protected and they’re fairly compensated.
Every time you purchase a product featuring an artist’s design, a portion of the sale goes directly to the artist.
So not only are you getting a unique piece of art, but you're also supporting talented creators with every purchase!
Can I create content that infringes on copyrights on the website?
No,we strictly prohibits the creation of any content that infringes on copyrights.
We are committed to protecting the intellectual property rights of all creators, including artists, brands, and other content owners.
Any designs or images uploaded by users must be original or legally authorized for use.
If copyrighted content is uploaded without permission, it will be removed, and the user may face account restrictions.
We encourage everyone to respect creativity and follow all copyright laws when designing their products!
We are committed to protecting the intellectual property rights of all creators, including artists, brands, and other content owners.
Any designs or images uploaded by users must be original or legally authorized for use.
If copyrighted content is uploaded without permission, it will be removed, and the user may face account restrictions.
We encourage everyone to respect creativity and follow all copyright laws when designing their products!
How do I use MyArtsyGift.com to design my own product?
Take a quick tour with this guide!
Check out this where we walk you through the design process using a canvas bag as an example.
It’s simple, fun, and gives you all the tips you need to create something amazing!
Check out this where we walk you through the design process using a canvas bag as an example.
It’s simple, fun, and gives you all the tips you need to create something amazing!
Ordering
What size should I buy?
We know that picking the perfect size can be tricky, so we've made it simple!
Each product image includes a detailed size chart of the product to help you find the right fit.
Just check the measurements for your desired product, and compare them with your own dimensions.
If you’re between sizes or unsure, we recommend sizing up for a more comfortable fit.
And if you need any extra guidance, feel free to reach out to us — we’re here to help you choose the best size for your custom creation!
Each product image includes a detailed size chart of the product to help you find the right fit.
Just check the measurements for your desired product, and compare them with your own dimensions.
If you’re between sizes or unsure, we recommend sizing up for a more comfortable fit.
And if you need any extra guidance, feel free to reach out to us — we’re here to help you choose the best size for your custom creation!
What if I want to speak to someone?
If you’d prefer to speak directly with a member of our team, we’re happy to help! You can reach out to us through the following options:
1. Live Chat:
Connect with us instantly using the live chat feature on our website.
2. Email:
Send us an email at support@myartsygift.com and we’ll get back to you as soon as possible.
3. Phone:
Give us a call at [+1-236-513-1957] during our business hours.
We’re here to answer your questions and make sure you have the best experience possible!
1. Live Chat:
Connect with us instantly using the live chat feature on our website.
2. Email:
Send us an email at support@myartsygift.com and we’ll get back to you as soon as possible.
3. Phone:
Give us a call at [+1-236-513-1957] during our business hours.
We’re here to answer your questions and make sure you have the best experience possible!
Can I cancel my order?
We totally get it—sometimes plans change!
If you need to cancel your order, we’re here to help make the process as smooth as possible.
Here’s how it works:
1. Cancel Within 24 Hours
You can cancel your order within 24 hours of placing it—no questions asked!
Simply log into your account, go to "Order History," and select "Cancel Order." If you run into any issues, feel free to contact us at support@myartsygift.com, and we’ll assist you right away!
2. After 24 Hours
If it’s been more than 24 hours and your order hasn’t entered production yet, we’ll do our best to cancel it.
Just shoot us an email or give us a call, and we’ll see what we can do.
Custom and personalized orders may already be in progress, so cancellations might not be possible after this time.
3. Once in Production
Once your custom item has entered production, we are unable to cancel the order.
This is because your unique creation is already being handcrafted by our team. But don’t worry—we’re sure you’ll love the final product!
Refunds for Canceled Orders
If your cancellation request is approved, we’ll issue a full refund back to your original payment method.
Refunds typically take 5–7 business days to process, depending on your bank.
If you need to cancel your order, we’re here to help make the process as smooth as possible.
Here’s how it works:
1. Cancel Within 24 Hours
You can cancel your order within 24 hours of placing it—no questions asked!
Simply log into your account, go to "Order History," and select "Cancel Order." If you run into any issues, feel free to contact us at support@myartsygift.com, and we’ll assist you right away!
2. After 24 Hours
If it’s been more than 24 hours and your order hasn’t entered production yet, we’ll do our best to cancel it.
Just shoot us an email or give us a call, and we’ll see what we can do.
Custom and personalized orders may already be in progress, so cancellations might not be possible after this time.
3. Once in Production
Once your custom item has entered production, we are unable to cancel the order.
This is because your unique creation is already being handcrafted by our team. But don’t worry—we’re sure you’ll love the final product!
Refunds for Canceled Orders
If your cancellation request is approved, we’ll issue a full refund back to your original payment method.
Refunds typically take 5–7 business days to process, depending on your bank.
Shipping
What is the shipping policy?
We’re all about getting your custom creations to you as quickly and safely as possible!
Here’s what you need to know about our shipping process:
1. Shipping Timeframes
Once your order is ready to go, we’ll ship it out ASAP!
Depending on where you are, shipping times may vary:
International orders: Typically arrive within 7 -15 business days.
We'll send you a tracking number once your order is on its way, so you can follow your package every step of the way!
2. Shipping Costs
Shipping costs will vary based on your location and the size of your order. Don’t worry — we’ll show you the exact shipping fees during checkout before you place your order.
3. What happens if there’s a shipping delay or issue?
Sometimes, things outside our control (like weather or customs) can cause delays.
If your order is taking longer than expected or there’s a problem with the delivery, don’t panic! We’re here to help.
Just reach out to our support team, and we’ll work with the shipping carrier to resolve it.
4. Shipping Exceptions
If there’s an unexpected event (like a natural disaster or shipping restrictions), we’ll keep you updated and do everything we can to get your order to you as soon as possible!
Here’s what you need to know about our shipping process:
1. Shipping Timeframes
Once your order is ready to go, we’ll ship it out ASAP!
Depending on where you are, shipping times may vary:
International orders: Typically arrive within 7 -15 business days.
We'll send you a tracking number once your order is on its way, so you can follow your package every step of the way!
2. Shipping Costs
Shipping costs will vary based on your location and the size of your order. Don’t worry — we’ll show you the exact shipping fees during checkout before you place your order.
3. What happens if there’s a shipping delay or issue?
Sometimes, things outside our control (like weather or customs) can cause delays.
If your order is taking longer than expected or there’s a problem with the delivery, don’t panic! We’re here to help.
Just reach out to our support team, and we’ll work with the shipping carrier to resolve it.
4. Shipping Exceptions
If there’s an unexpected event (like a natural disaster or shipping restrictions), we’ll keep you updated and do everything we can to get your order to you as soon as possible!
What shipping providers do you use?
We partner with trusted shipping providers like USPS, DHL to ensure your order arrives safely and on time.
Once your order has shipped, we’ll send you a confirmation email with a tracking number. You can use that number on the shipping provider’s website to track your package.
Do you offer expedited shipping?
Yes, we offer various shipping options, including expedited and standard shipping.
Standard shipping is about 7 -11 business days, and expedited date is 5-7 Days.
You can select your preferred option at checkout.
Standard shipping is about 7 -11 business days, and expedited date is 5-7 Days.
You can select your preferred option at checkout.
Do you ship internationally?
Absolutely! We ship worldwide. Just note that international orders may take longer to arrive depending on your location.
Eff! My package was lost, stolen, or damaged!
If there’s a shipping issue (like delays or lost packages), the shipping company will handle it.
We’ll assist as much as we can, but ultimately, they’re responsible for fixing things.
For more info, you can check our Shipping Compensation Policy, but we’ll keep you updated on what’s going on.
We’ll assist as much as we can, but ultimately, they’re responsible for fixing things.
For more info, you can check our Shipping Compensation Policy, but we’ll keep you updated on what’s going on.
What’s MyArtsyGift’s service promise?
We’re here for you!
Our team will resolve your after-sales requests within 2 business days /48 hours (Monday to Friday, 9 AM - 6 PM).
We’ll offer solutions like refunds or exchanges to make things right.
If you have any concerns, we’re just a message away!
Our team will resolve your after-sales requests within 2 business days /48 hours (Monday to Friday, 9 AM - 6 PM).
We’ll offer solutions like refunds or exchanges to make things right.
If you have any concerns, we’re just a message away!
Returns, Refund & Replacement
Refund & Replacement Policy
We’re dedicated to making sure you love your custom creations!
If something’s not right, here’s how we handle refunds and replacements based on the issue.
If something’s not right, here’s how we handle refunds and replacements based on the issue.
| Reason for Request | After-Sales Type | Compensation Standard |
|---|---|---|
| Workmanship issues (rough edgesdefects) | Replacement / Full refund | Full refund or resend |
| mage size/quality issues or severe color discrepancies | Replacement / Full refund | Full refund or resend |
| Size of the product doesn't match description | Replacement/ Full refund | Full refund or resend |
| Missing or wrong items in the order | send missing items/ Refund based on actual situation | Replacement or partial/full refund based on the issue |
| Material/design/color/size issues | Replacement / Full refund | Full refund or resend |
| Other | Case-by-case | Resolved based on specific situation |
What's the after-sales policy for my order?
At MyArtsyGift, we want you to be 100% happy with your purchase!
If something’s not quite right, don’t worry — we've got you covered.
For international orders, you can request help with your order within 30 days of receiving it. We'll work with our shipping partners to make sure everything is sorted out.
(For the full details, you can check out our Logistics Agreement — but we’ll make it easy for you!)
If there’s a quality issue with your product, we take full responsibility!
Just make sure to send us the following:
1. A screenshot of your order No. showing the refund request
2. Clear photos showing the issue with the product
3. A picture of the package label
4. A description of what went wrong
If something’s not quite right, don’t worry — we've got you covered.
For international orders, you can request help with your order within 30 days of receiving it. We'll work with our shipping partners to make sure everything is sorted out.
(For the full details, you can check out our Logistics Agreement — but we’ll make it easy for you!)
If there’s a quality issue with your product, we take full responsibility!
Just make sure to send us the following:
1. A screenshot of your order No. showing the refund request
2. Clear photos showing the issue with the product
3. A picture of the package label
4. A description of what went wrong
Are there situations where after-sales service isn’t available?
There are some situations where we can’t provide after-sales support, including:
1. Custom-made or personalize products (since they’re made just for you!)
2. Issues caused by incorrect information, like wrong delivery addresses
3. Orders that have passed the 30-day window for after-sales requests
4. Minor differences in color or appearance (this can happen due to lighting or monitor settings, but we promise your item will look amazing!)
5. Products damaged due to customer handling
1. Custom-made or personalize products (since they’re made just for you!)
2. Issues caused by incorrect information, like wrong delivery addresses
3. Orders that have passed the 30-day window for after-sales requests
4. Minor differences in color or appearance (this can happen due to lighting or monitor settings, but we promise your item will look amazing!)
5. Products damaged due to customer handling
How do i return an item?
We want you to love your purchase, but if you need to return an item, we've made it easy!
Here’s how:
1. Submit a Return Request:
Contact our customer service team through email or live chat, and let us know why you’d like to return the item.
2. Follow the Instructions:
Once your request is approved, we’ll provide you with return instructions, including the address to ship your item back.
3. Ship the Item:
Send the product back to us in its original condition and packaging.
4. Receive Your Refund:
Once we receive your return, we’ll process your refund within a few business days.
Please note, customized or personalized items may not be eligible for returns unless there’s a quality issue.
Feel free to reach out if you have any questions!
Here’s how:
1. Submit a Return Request:
Contact our customer service team through email or live chat, and let us know why you’d like to return the item.
2. Follow the Instructions:
Once your request is approved, we’ll provide you with return instructions, including the address to ship your item back.
3. Ship the Item:
Send the product back to us in its original condition and packaging.
4. Receive Your Refund:
Once we receive your return, we’ll process your refund within a few business days.
Please note, customized or personalized items may not be eligible for returns unless there’s a quality issue.
Feel free to reach out if you have any questions!
How do refunds work? And how long it takes?
If you’re eligible for a refund, we’ll process it fast!
Once your after-sales request is approved, we’ll credit your MyArtsyGift account within 2 business days.
The refund will be based on what you actually paid (so discounts and coupons won’t be refunded).
Once your after-sales request is approved, we’ll credit your MyArtsyGift account within 2 business days.
The refund will be based on what you actually paid (so discounts and coupons won’t be refunded).
Sustainability
How do you choose what materials to use?
1
Where are your products made?
1
What are you doing to be more sustainable?
- Choosing a selection results in a full page refresh.